Escalate any findings with the required level of detail to ensure the situation can be resolved efficiently.
Provide comprehensive feedback on all findings and articulate the resolution accurately onto the system notes.
Conduct a proper handover with the off going shift. Off going shift to ensure that all information is handed over regarding alerts completed or in progress.
Capture all activity in the provided OB book relating to your station during your shift.
Ensure all equipment at your station is operational. Report any anomaly to the Branch Manager/Surveillance Monitoring Senior.
Adhere to all Control Room Policies and Procedures and behave in a manner that is always respectful and presentable.
Communicate clearly and professionally with all customers and ensure that your feedback is comprehensive and that you attend/escalate all issues the customer might have.
Notify your manager if any system or procedure is unclear to you so they can assist with any additional training you might need.
Follow-up on any response actioned by you to ensure the correct feedback is available for you to close your incidents off.
Be punctual and present for your shift – notify your management timeously if you have any issues that will affect your punctuality or effectiveness of your performance for the shift’s duration.
All work carried out in the Surveillance Off-Site Control Room is confidential and will not be shared with any individual outside of the Surveillance Control Room.
We reserve the right not to make an appointment to any advertised position. Whilst
preference is always given to existing employees and the choice made is purely on merit,
Historically Disadvantaged Candidates and Black Female Candidates are encouraged and
supported in the FSG team. Whilst black female candidates will be given priority as per
our transformation policy subject to the above criteria.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on
continuous development of our human capital as the key resource to our success in the
markets in which we participate. Should you not be contacted regarding this position within 10 working days from the
closing date, please regard your application as unsuccessful.